- Information coming soon
My goal is to get your parcel to you as efficiently as possible.
All orders are shipped from my studio in the Okanagan, British Columbia, CANADA. I currently ship from Canada, to: USA, Australia, New Zealand, Sweden, Switzerland, Norway, The Netherlands, Japan, Ireland and the United Kingdom. More countries coming soon.
Orders are generally shipped within 2 business days from order aproval (excluding holidays or special/custom orders). UPS is my default shipper and will deliver your parcel direct to your door.
Shipping Times: Shipping should take between 4 to 15 business days - dependant on your distance from me. (NOTE: Possible shipping delays may happen due to courier / postal issues and customs approval are beyond my control).
** NOTE: If you are shipping to an apartment or PO Box, shipping becomes a little slower as I have to send via the postal service (UPS do not deliver to apartments or PO boxes). I must ship via standard postal mail. If it is leaving Canada, it will be transferred from Canada Post to your country's postal system upon importation. If possible, shipping to a work place or business instead is much more cost efficient and generally quicker.
Apparel: Orders ship within 48hrs of order (business days).
Shift Knobs: Orders ship within 48hrs of order (business days).
Art Prints: Require up to 5 business days to be custom printed and will ship once they are received by me.
Shipping Costs: Shipping has become pricy for all small businesses - such as mine. I do my best to ship at the lowest possible cost with the most efficient courier - generally UPS. If you want to save on shipping - get together with a buddy or 2 and place a combined order. Shipping two shirts is generally the same cost as sending 5 or 6. Due to bulky/awkward sizes, shipping a hat or hoodie is a bit on the higher side, but add in a shirt or 2 in the same box and it still is the same shipping cost.
Taxes / Tariffs: All taxes and import tariffs (if applicable) are estimated at your checkout and are in addition to actual shipping costs. You will be charged these at time of order and I submit any import costs to your country's Customs Department for you. NO SURPRISES.
Tips on saving on postage...
I know, we all hate to pay for postage. The big companies get huge discounts, but for small businesses - that is just not the case. BUT, there are still ways to save.
Shipping rates work within a package size/weight/distance ratio system. Knowing the system and being efficient with how I pack every order, I get the most cost effective way I can that is speedy and generally includes tracking. My shipping rates to you, are what I pay - simple. Shipping to a work place or business is much more cost efficient and generally quicker than shipping to an apartment or PO Box.
Shipping to Canada:
Allow 3-12 business days for delivery from the time you receive a SHIPPED NOTIFICATION email. Potential delays, may happen. Please be patient. If after 15 days you have not received your order, please contact me promptly, and I will do my absolute best to solve the issue.
Shipping to USA:
Allow 8-15 business days for delivery, from the time you receive a SHIPPED NOTIFICATION email from us. Potential delays from Customs (which are beyond my control), may happen. Please be patient. If after 15 days you have not received your order, please contact me promptly, and I will do my absolute best to solve the issue.
Shipping Internationally:
Allow 15-30 business days for delivery from the time you receive a SHIPPED NOTIFICATION email from us. Parcels are shipped air and then handed off to a local delivery system for delivery. This will either be UPS or your postal system - depending on your location. Potential delays from Customs (which are beyond my control), may happen. Please be patient. If after 15 days you have not received your order, please contact me promptly, and I will do my absolute best to solve the issue.
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Defective / Damaged products — always covered
If something arrives with a bad print, a stitching fault, or damage from transit, I replace it. No argument, no restocking fee, no sending it back across an ocean at your expense.
Email me a photo of the product and or packaging and your order number within 10 days of delivery and I'll sort it. Once inspected, I will make the determination of the damage/defect and either replace the item, offer a store credit, or a refund of the item (only) cost.
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Non-received parcels
If delivery is made by my courier: UPS (and or their contracted local delivery companies) and tracking shows it as delivered, That is determined to be delivered.
If you did not receive it, contact me with your order number within 3 days of "notification of delivery" and I'll sort it.
Porch Pirate
If an order is stated as "delivered" and has been stolen off your porch or out of your mailbox, that is beyond my control and i do not have any responsibility to replace it. I will however work with you on price if you wish to order again.
